Here’s the situation: you just posted a video you worked very hard on for a long period of time, but some troll decides to come and post that it sucked. How do you deal with this professionally and appropriately?
Dealing with negativity online is not too different from the workplace or school, but the internet brings unique challenges with it, too. Here are a few tips on how to deal with that negativity.
1. Don’t let it get to you.
The Internet, and especially YouTube, is full of negative people. Their comments on your videos are not indicative of your work at all, so remember that! Even the best producers get hateful comments; don’t make this a judgment statement on your own work.
Ultimately, you want to be the better person, and more importantly, don’t let simple words dissuade you from doing what you want to do. Feedback is important, but if you get some flak for doing what you love, don’t let it stop you!
YouTuber Roberto Blake describes how he deals with negativity.
2. Be respectful.
The first thing you want to do when you see that mean comment is to immediately reply and argue, but wait. Always remember everything you post is exposed to the entire Internet, especially your subscribers. If you get in a nasty argument with a troll, which is exactly what they want in the first place, your subscribers and audience may see you differently.
The best way to handle hate is to respectfully respond to it. If the comment says your video quality is bad, simply respond that you appreciate the input and will work to improve that. There are ways to be professional without ignoring trolls.
Being respectful should be your number one priority, in person and online.
3. Don’t feed the trolls.
The commenters who post pointless negativity on your channel are simply looking for attention, so don’t give it to them if they don’t deserve it. Remember you can always delete comments or make the comment section private.
Comments that you, as the channel owner, reply to will naturally be seen by more people than otherwise.
Here are some tips on how to moderate your channel.
Trolls and negative people are everywhere on YouTube, but that doesn’t mean you or your channel needs to be affected by it. If you stay above the hatred and remember not to give trolls too much attention, your channel will be a very positive place.
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Sean Harris is a writer in the midwest US who plans on majoring in computer science or physics at college. He enjoys listening to music, blogging, and reading.
